The Kindly Journey: Our System Explained

April 13, 2021

Kindly provides a huge range of features that have been developed with the help of practising aged care professionals. But Kindly isn’t just a collection of handy tools, it’s a comprehensive and interconnected system that handles patient care at all stages.

In this month’s blog post, we’re going to take you through just some of the ways our customers use Kindly to manage an average (in this case fictional) resident – John Smith.

Day One

John Smith enters the Care Centre for his first day in residence. On admission, a member of the clinical team sits down with John to identify any immediate care needs he might have, and go over his medical history. Based on this review, John’s Initial Care Plan will be created.

During this conversation, it is identified that John takes a combination of medications that affect his mood and blood pressure – plus, he has a history of suffering falls. With this knowledge, the clinician uses the fall risk Assessment to identify John’s risk of having a fall, and makes sure to add the relevant interventions to his care plan. In John’s case, staff are instructed to make sure hip protectors are in place when he is getting dressed.

First Three Weeks

Over the next three weeks, staff will enter a range of notes on John, primarily using Quick Notes which have been automatically customised to John’s care plan. The Quick Notes prompt his care team to record the clinically relevant observations. The staff love this system because it saves them time and avoids spelling and grammar errors (especially relevant where English is a second language).

The care team also record regular Vital Measurements.John’s clinician is concerned that John may be losing weight, so they place an automated monitor on John’s profile. If he has lost more the 2% of his bodyweight, the Charting feature will automatically trigger an alert.

First Year

By the end of his first three weeks, the clinical team have transitioned John to a Long-Term Care Plan, based on their observations so far. The Long-Term Care Plan includes a broad range of interventions, as the clinician has had time to fully assess his needs. This care plan will be reviewed on a 6-monthly basis, or sooner if the team identifies a change in needs.

A Setback

During his stay, John has a fall. The clinical team provide the appropriate care and complete an Incident Report recording the fall and various details for facility-wide Reporting.

Following the fall, John is visited by his GP who recommends a change in medication. A Short-Term Care Plan is then created for the medication change and John’s care team know to report if John is unsteady when mobilising, or is showing signs of drowsiness.

Addressing Risks

Using Kindly’s Reporting module, the clinical manager is able to see the data from John’s fall, along with all the incidents of his fellow residents. The manager is able to identify that incidents are often happening during shift changes where fewer staff are on the floor. She can then amend her handover processes to cover this risky period.

The clinical manager is then able to complete her regular Internal Audits within Kindly to identify risks and make improvements.