Help Centre - Implementation

Got questions? We’ve got answers.

Implementation Process

We understand that the software implementation process can seem overwhelming. That's why we're here to help. Our expert team is dedicated to making the software implementation journey as seamless and straightforward as possible for your organisation.


With our guidance and support, we'll ensure a smooth and hassle-free deployment of your new software solution. Together, we'll optimize your operations, enhance productivity, and pave the way for your business growth

1.Requirements

Discuss your requirements

2.Set up

Configure the system to meet your needs

3.User Training

 Dedicated training sessions for your key staff

4.Information Transfer

Transfer required resident information into Kindly

5.Go Live Support

Kindly team are on standby to help during the change-over

Six Simple Steps

  • Discuss Requirements

    We have a meeting with your clinical team to discuss what features and settings will work best for your organisation. This will resolve any potential differences between your current processes and the default Kindly process.

  • Sign Contract & System Set Up

    Once you sign the contract, Kindly will configure the system to meet your needs. This will usually take two weeks.

  • Super-User Training

    After we have customised Kindly, your ‘super-users’ will be invited to attend training sessions to familiarise themselves with the system and ask any questions.

  • Information Transfer

    Time to test the system out! We recommend each staff member be given a few residents to transfer across to Kindly, to give them the opportunity to learn the system before Go Live day. 


    Alternatively, you can simply save the resident’s transfer documents into Kindly, so only essential information needs to be transferred.

  • Go Live & Support

    During your Go Live day(s) the Kindly team are on standby to help with any problems you may encounter. We also have an optional service where we can attend onsite for an additional charge. 


    Usually, the first two days come with a lot of questions, after that you should be good to go!


    We also like to pre-schedule meetings at the end of your first week and first month so that we can make sure you are getting the most out of the system. This is a great time to teach you all the short-cuts and make any final tweaks.


Training Quiz

Health Care Assistant Training Quiz


Pre-training quiz to test your HCA's knowledge before or after your training. Great way to quickly highlight any learning gaps.

Download Quiz

Registered Nurse Training Quiz


Pre-training quiz to test your Registered Nurses' knowledge before or after your training sessions.

Download Quiz

Implementation FAQs

  • Who should attend staff training sessions?

    We recommend that you invite your most senior users and staff that are confident in technology to your training sessions. This will help ensure that the session is productive and that there is ample opportunity for questions and discussion. Small groups are usually best for keeping the session focused and maximizing participation.

  • What is the best way to access Kindly?

    Kindly is a cloud-based system, which means it can be accessed through any standard internet browser. 


    To access Kindly, we will provide you with a unique link for your specific organization. Simply enter this link into your internet browser and log in with your Kindly account credentials.

  • What information do I need to provide for the Kindly implementation process?

    In order to successfully implement Kindly, you will need to provide the following:

    • Information for your super users
    • The room numbers you would like available in the system
    • The name of your organisation that you would like to be displayed (particularly important if you have multiple sites)
    • Any additional requirements you may have for the Kindly team.

  • What documents should be transferred when transitioning to Kindly from another system?

    We recommend transferring important resident information such as the resident summary, admission documents, advance directives, and any other relevant documents. 


    These can be conveniently uploaded as documents and saved against the resident profile to avoid a large amount of data entry when you first change systems.

  • What is included in the premium implementation package?

    The premium implementation package includes system setup, a 30-minute project meeting with the Kindly team to answer questions, three two-hour training sessions with a Kindly trained clinical expert, telephone support during your first two days when going live, and a one-hour review session at the end of your first month on Kindly.

  • Can I schedule additional training sessions if I feel I need more help?

    Yes, you can schedule additional training sessions at any time. However, please note that these sessions will come at an additional charge.

  • What is the most important factor for a successful Kindly implementation?

    The most important factor for a successful Kindly implementation is active participation from the senior team. While the premium package includes system setup, training sessions, and support, it is essential that the senior team leads the implementation effort. 


    If the senior team is not onboard and actively participating, it can make the implementation unnecessarily difficult and hinder staff engagement. The senior team sets the tone for the rest of the organization and their support and leadership is critical for a successful Kindly implementation.

  • What online resources are available to help me learn the Kindly system?

    In addition to the Kindly training, you have access to a range of online resources to help learn the system. This includes training quizzes, a knowledge base, and some overview short videos. These resources are designed to help you get the most out of the Kindly system and enhance your knowledge of its features and functionality.

  • What is the warranty period for the Kindly system?

    The warranty period for the Kindly system is 60 days. If you experience any issues within this period, please contact our support team for assistance.